1.1 This document (together with any documents referred to in it) tells you the terms and conditions (the ‘Conditions’) upon which we will sell the Goods and supply the Services to you. You may print a copy for future reference.
1.2 ‘Business Day’ means a day other than a Saturday, Sunday or public holiday when banks in London are open for business.
1.3 ‘Event Outside Our Control’ has the meaning given in clause 13.
1.4 ‘Goods’ means the goods listed on our website (‘the Website’) which we may supply.
1.5 ‘Services’ means the services listed on the Website which we may supply.
1.6 Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 10 and limitation of our liability and your indemnity at clause 12.
1.7 By ordering any of the Goods or Services or Goods and Services, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.
2. About us
2.1 Registered office 3 Kempe Close, Penkridge ST19 5PB and the business address the 3-5 Baggeridge Craft Village Brick Kiln Way Gospel End Dudley DY3 4BB. Business registration number 15156713
2.2 Our telephone number is 01902 883082.
2.3 Our email address is firstname.lastname@example.org.
3. Overseas orders
This Website is intended only for use by customers resident in England, Wales, Scotland and Northern Ireland (The United Kingdom). We do not accept orders for goods from individuals located outside the United Kingdom. We do accept orders from individuals living inside the United Kingdom and using cards issued outside of the United Kingdom.
4. Eligibility to purchase from the Website
To be eligible to purchase the Goods and Services and lawfully enter into and form a contract with us, you must be 18 years of age or over.
5.1 The prices of the Goods and Services are quoted on the order page.
6.1 Payment can be made by any major prepay, credit or debit card or by using a PayPal account.
6.2 By placing an order, you consent to payment being charged to your prepay/debit/credit card.
account or PayPal account as provided on the order form.
6.3 If you pay us by credit or debit card or PayPal account we will take payment from your card or PayPal account for the Goods when we dispatch the Goods to you.
6.4 You must pay 100 percent of the price of the Services in advance, unless otherwise told. If you pay us by credit or debit card or PayPal account we will take payment from your card or PayPal account in advance for the advance payment.
6.5 We may contact you should any problems occur with the authorisation of your card or payment through your PayPal account.
7. Order process and formation of a contract
7.1 All orders are subject to acceptance and availability. If we are unable to supply you with the Goods or Services or Goods and Services in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside Our Control or because we have identified a mistake in the description of the Goods or Services or Goods and Services or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.
7.2 Any order placed by you for the Goods or Services or Goods and Services constitutes an offer to purchase them from us.
7.3 A ‘Confirmation Notice’ means an email which we send to you to confirm that we have dispatched the Goods and/or shall be providing the requested Services. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates.
7.4 A contract between you and us for the supply of the Goods or Services or Goods and Services (the ‘Contract’) incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.
7.5 If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.
7.6 If we make any changes to any goods and service we will give you written notice of the changes before we supply the Goods or Services or Goods and Services. You can choose to cancel the contract if the change would be significantly to your disadvantage.
7.7 Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 7.6 shall only be binding when agreed in writing and signed by you and us.
7.8 All our booked tickets are non refundable in line with our terms and conditions. We are however, happy to transfer the ticket to another session within 6 months of the date of the original booking. We cannot guarantee space will be available on your chosen day and time you may wish to transfer to.
8. Performance of Services
8.1 The Services will be performed at the address or by the means specified by us when we accept the order.
8.2 We will not be liable for any delay or non-performance due to your failure to provide us with complete and accurate information by the time we have requested.
8.3 If we suspend the Services under this clause, you do not have to pay for the Services while they are suspended, but you will remain liable to pay any invoices we have already sent you for Services we have already performed.
9. If there is a problem with the Services
9.1 If the Services provided do not conform to the Contract due to them not being provided with reasonable care and skill you should provide us with details of the problem as soon as reasonably possible;
9.2 As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Nothing in these Conditions will affect these legal rights.
10. Cancelling your Contract and returns
You may notify us of your request to cancel by sending a statement saying that you wish to cancel with at least 24 hours notice quoting your name, address, the name or a description of the Goods or Services or Goods and Services and your order reference number by Email at email@example.com.
If you cancel the Contract after we have begun the supply of the Services in accordance with your request, you must pay us for the Services we supplied to you before we received notice of your cancellation.
You will not have a right to cancel where the Contract is for services related to leisure activities where there is a specific date or period for performance.
If you have a comment, concern or complaint about any Goods and Services you have purchased from us, please contact us by telephone on tbc, by email at firstname.lastname@example.org or by post at
Baggeridge Craft Village, Brick Kiln Way, Sedgley, DY3 4AD.
12. Liability and indemnity
12.1 We have a duty to supply Goods and Services to you that conform to the Contract including a duty to ensure that
12.1.1 the Goods are as described in the contract
12.1.2 the Services are carried out with reasonable care and skill
12.2 We cannot exclude our liability for a failure to comply with these duties mentioned in this sub-clause. Nothing in these Conditions affects your legal rights if these duties are not complied with.
You can obtain advice about your legal rights from Citizens Advice if you need to.
12.3 We cannot exclude or limit our responsibility to you for:
12.3.1 Death or personal injury resulting from our negligence or the negligence of our employees
12.3.2 Fraud or fraudulent misrepresentation
12.3.3 A claim for a defective product against us if we do not give you the name of the person who supplied the product to us within a reasonable time of your request for us to do so.
12.4 You are purchasing the Goods or Services or Goods and Services as a consumer. If you purchase the Goods or Services or Goods and Services for any business purpose including for resale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business.
Our rights of termination
We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and you still do not make payment within 14 days of us reminding you that payment is due.
13. Events outside our control
13.1 Except for our obligations under this clause, we shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside our reasonable control (‘Event Outside Our Control’).
13.2 We will take all reasonable steps to minimise a delay in performing our obligations to you which arises from an Event Outside Our Control.
13.3 We will promptly notify you of any Event Outside Our Control which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay.
13.4 Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.
13.5 You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods and Services which we have been unable to deliver to you.
14. Use of personal data
14.1 We envisage that we will request personal information from you whilst you use our website. This information will only be requested and processed in accordance with our Privacy Notice, which can be found at www.adventure-street.co.uk.
14.2 In brief, we will act fairly in connection with personal information requested from you, when we request information we will alert you to our Privacy Notice, and unless the information is necessary for a reason specified in the General Data Protection Regulation (GDPR) we will only process it with your consent. Before receiving your information we’ll endeavour to provide the information required by the GDPR.
15. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from
16. Other important terms
16.1 We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
16.2 Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
16.3 If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.
16.4 All Contracts are concluded in English only.
16.5 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such
rights or remedies and shall not relieve you from compliance with your obligations.
16.6 A waiver by us of any default shall not constitute a waiver of any subsequent default.
17. Governing law
These Conditions and the Contract are governed by the laws of England and Wales. However, if you live outside England and Wales but within the EU, you are always entitled to any compulsory consumer protections applicable in the country where you live.
18. Governing jurisdiction
You can bring legal proceedings in respect of the Goods or Services or Goods and Services in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the Goods or Services or Goods and Services in either the courts of Scotland or England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the Goods or Services or Goods and
Services in either the courts of Northern Ireland or England and Wales. If you live in another country in the EU, you can bring legal proceedings in respect of the Goods or Services or Goods and Services in either the courts of your home country or England and Wales.